Last updated: 7 August 2026
This Cookie Policy explains how TRAFIGO uses cookies and similar technologies on our website, in the TRAFIGO app and in other digital services operated as part of the TRAFIGO platform.
It should be read together with our Privacy Policy, which explains how we process personal data more generally.
The TRAFIGO digital platform is used in connection with rides provided by licensed Danish dispatch offices and is supported by GOTRAFIGO LLP.
The relevant TRAFIGO entities include:
TRAFIGO ApS
CVR 44926784
Thorsvej 1
8722 Hedensted
Denmark
Connect+ ApS
CVR 44926687
Thorsvej 1
8722 Hedensted
Denmark
GOTRAFIGO LLP
Partnership No. OC461299
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
GOTRAFIGO LLP operates and supports parts of the TRAFIGO platform and may process information on behalf of the relevant TRAFIGO entity.
Further information about the roles of the different entities and how personal data is processed is available in our Privacy Policy.
Cookies are small data files stored on your computer, mobile phone, tablet or other device when you use a website.
Cookies can allow a website to recognise your device and remember information about your visit.
Some cookies exist only while your browser is open and are deleted when you close it. These are commonly called session cookies.
Other cookies remain on your device for a defined period or until you delete them. These are commonly called persistent cookies.
Cookies may be placed by TRAFIGO itself or by another provider whose technology is used on the TRAFIGO platform.
This Policy also applies to technologies that perform similar functions to cookies.
Depending on the TRAFIGO service you use, these may include:
When we refer to cookies in this Policy, we generally also mean these similar technologies where relevant.
We may use cookies that are strictly necessary to provide a digital service requested by you without asking for your consent where permitted by law.
For other cookies and similar technologies, we will obtain your consent before they are stored on or accessed from your device where consent is required.
This means that optional cookies, such as those used for analytics, personalisation or marketing, will not be activated before you have made the relevant choice.
You may:
Refusing optional cookies will not prevent you from using the core TRAFIGO service, although certain optional features may work differently or be unavailable.
TRAFIGO may use the following categories of cookies and similar technologies.
Necessary cookies support functions required for the website, app or service to operate securely and correctly.
They may be used for purposes such as:
These cookies cannot generally be disabled through our cookie settings where they are strictly necessary for the service you have requested.
Blocking them through your browser or device settings may cause parts of the TRAFIGO service to stop working correctly.
Preference cookies allow the service to remember choices that are not strictly necessary for its basic operation.
They may, for example, remember:
Where preference cookies are not technically necessary for a service requested by you, they will only be used after the required consent has been obtained.
Statistics and analytics technologies help us understand how the TRAFIGO website and app are used.
They may allow us to understand information such as:
We use this information to understand and improve TRAFIGO.
Where consent is required for these technologies, analytics will not be activated until you have given your consent.
Marketing technologies may be used to understand the effectiveness of marketing or to present advertising that may be more relevant to you.
Depending on the services used, marketing technologies may:
Marketing cookies and similar technologies will only be activated where we have obtained the consent required by applicable law.
You can use TRAFIGO without accepting marketing cookies.
Some parts of the TRAFIGO website or app may contain functionality or content provided by third parties.
This could include, for example:
These providers may use their own cookies or similar technologies.
Where the use of an external service requires optional cookies or access to information on your device, the service will only be activated after the required consent has been obtained.
First-party cookies are placed by the TRAFIGO website or digital service that you are using.
They may be used for functions such as:
Third-party cookies are placed or accessed by an external provider whose technology is integrated into the TRAFIGO platform.
Third-party providers may include suppliers of services such as:
We do not permit optional third-party cookies to be activated before the required consent has been obtained.
The specific cookies and similar technologies used by TRAFIGO may change as our website, app and technical providers develop.
For this reason, the current cookie declaration available through Cookie Settings forms part of this Cookie Policy.
For each cookie or similar technology, the declaration will, where applicable, identify:
The cookie declaration will be updated when the technologies used on the TRAFIGO platform change.
When you first visit a TRAFIGO website or digital service where optional cookies are used, you will be presented with cookie choices.
You will be able to make a choice before optional cookies are activated.
Depending on the service, the choices may include:
Accept all
Allows the categories of optional cookies described in the consent interface.
Reject all
Rejects optional cookies while allowing strictly necessary technologies to operate.
Manage preferences
Allows you to choose individual categories.
Your choice will be stored so that we can remember your preference.
We may ask you to make the choice again where:
You can change your cookie choices at any time.
A permanent link or control labelled Cookie Settings will be available on the TRAFIGO website and, where relevant, in the TRAFIGO app.
From there, you can:
Withdrawing consent is as easy as giving it.
Withdrawal does not affect the lawfulness of processing carried out before the consent was withdrawn.
After withdrawing consent, relevant optional technologies will no longer be activated by TRAFIGO.
Information already collected may still need to be retained where another lawful reason requires or permits us to retain it, as explained in our Privacy Policy.
Most browsers allow you to control or delete cookies through their settings.
Depending on your browser, you may be able to:
Mobile operating systems may provide similar controls for app permissions, tracking and device identifiers.
If you block all cookies through your browser or device, some parts of TRAFIGO may not function correctly.
Your browser or device settings operate independently from TRAFIGO's own Cookie Settings.
Mobile applications do not always use traditional browser cookies.
The TRAFIGO app may instead use technologies such as:
The same principles described in this Policy apply where these technologies store or access information on your device.
Where a technology is necessary for the app to provide a function requested by you, it may be used without optional cookie consent where permitted by law.
Where consent is required, the technology will only be activated after you have made the appropriate choice.
Location access on a mobile device is managed separately from ordinary website cookies.
The TRAFIGO app may request access to your device location where this is useful for functions such as identifying your pickup location or showing relevant ride information.
Where device permission is required, your mobile operating system will normally ask you whether you wish to allow access.
You may change location permissions through your device settings.
Further information about how TRAFIGO processes location information is available in our Privacy Policy.
Some cookies and similar technologies may generate or collect information that constitutes personal data.
This may include information such as:
Where cookie information constitutes personal data, it will also be processed in accordance with the GDPR and our Privacy Policy.
The Privacy Policy provides further information about:
Some suppliers of technologies used by TRAFIGO may process information outside the European Economic Area.
Where personal data is transferred outside the EEA, we will ensure that an appropriate transfer mechanism is used as required by the GDPR.
This may include:
Further information about international transfers is available in our Privacy Policy.
Individual cookies have different lifetimes.
Some are deleted when your browser session ends, while others remain for a defined period.
The applicable storage duration for individual cookies will be shown in the current cookie declaration available through Cookie Settings.
We aim to limit storage periods to what is reasonably necessary for the relevant purpose.
Information derived from cookies may have a different retention period from the cookie itself.
Where such information constitutes personal data, its retention is governed by our Privacy Policy.
We may update this Cookie Policy if:
The current version will always be available through the TRAFIGO website.
The date at the top of this Policy shows when it was last updated.
Where a change requires new consent, we will ask you to make a new cookie choice before the relevant optional technologies are activated.
Questions concerning cookies, tracking technologies or the processing of personal data can be submitted through the relevant Privacy & Data Rights contact form on the TRAFIGO website or in the TRAFIGO app.
TRAFIGO ApS
CVR 44926784
Thorsvej 1
8722 Hedensted
Denmark
Connect+ ApS
CVR 44926687
Thorsvej 1
8722 Hedensted
Denmark
GOTRAFIGO LLP
Partnership No. OC461299
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
