CUSTOMER
Why Book
Campaigns
Ride Types
Prices
BUSINESS
OPERATOR
DRIVER
SUPPORT
EN
EN
DA
EN
DA
DOWNLOAD APP
BOOK RIDE
EN
DA
BOOK RIDE
DOWNLOAD APP
BOOK RIDE
DOWNLOAD APP
SUPPORT
Something not quite right?
Let's
sort it out
.
Help should not feel harder than the problem.
Most transport problems are made worse by one thing: not knowing what happens next. Tell us what happened below and we'll help you find the right next step.
Choose your support topic
Booking Help
For help with booking, changing or understanding your ride.
Price Question
For questions about app price, street hail pricing, extras or payment.
Lost Property
For items forgotten in a vehicle.
Complaint
For rides that did not meet expectations.
Contact TRAFIGO
For general questions and messages.
Thank a Driver
For positive feedback when someone made the ride better.
Business Support
For companies, hotels, restaurants, venues and partners.
FULL NAME
EMAIL
PHONE
BOOKING REFERENCE (IF AVAILABLE)
DATE OF RIDE
TIME OF RIDE
PICKUP ADDRESS
DESTINATION
WHAT DO YOU NEED HELP WITH?
I need to book a ride
I want to change a booking
I want to cancel a booking
I cannot see my booking
My vehicle has not arrived
I booked the wrong pickup or destination
I need help with a future ride
After sending: we'll review your message and get back to you as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
FULL NAME
EMAIL
PHONE
BOOKING REFERENCE (IF AVAILABLE)
DATE OF RIDE
TIME OF RIDE
PICKUP ADDRESS
DESTINATION
Payment method
What is your question about?
I do not understand the price
I was charged an extra fee
I need a receipt
I have a payment issue
I want to know the difference between app price and street hail price
I think the price is wrong
After sending: we'll review your message and get back to you as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
FULL NAME
EMAIL
PHONE
BOOKING REFERENCE (IF AVAILABLE)
DATE OF RIDE
TIME OF RIDE
PICKUP ADDRESS
DESTINATION
What did you forget?
Phone
Keys
Wallet
Bag
Laptop
Clothes
Documents
Other
Description of the item
Where in the vehicle might it be?
After sending: we'll review your message and get back to you as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
FULL NAME
EMAIL
PHONE
BOOKING REFERENCE (IF AVAILABLE)
DATE OF RIDE
TIME OF RIDE
PICKUP ADDRESS
DESTINATION
Complaint topic
Driver behaviour
Vehicle condition
Pickup issue
Delay
Route issue
Price or payment issue
Safety concern
Accessibility issue
Other
Upload File
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
After sending: we'll review your message and get back to you as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
FULL NAME
Company name (if relevant)
PHONE
EMAIL
Topic
General question
Business enquiry
Partner enquiry
Operator enquiry
Driver enquiry
Press enquiry
Other
After sending: we'll review your message and get back to you as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
FULL NAME
EMAIL
BOOKING REFERENCE (IF AVAILABLE)
DATE OF RIDE
TIME OF RIDE
What made the ride good?
After sending: we'll review your message and get back to you as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Company Name
CVR
Contact Person
City/Area
Email
Phone
BUSINESS TYPE
Company
Hotel
Restaurant
Venue
Event organiser
Clinic / care provider
Parcel / courier need
Partner programme for hotel/restaurant/venue
Other
What do you need help with?
Corporate account
Business booking
Invoice or receipt
Hotel or restaurant partner setup
QR booking
Parcel or courier ride
Event transport
Other business question
After sending: we'll review your message and get back to you as soon as possible.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
